Guarantee & Return policy for Cat Furniture


If you or your cat are not happy with the cat furniture you purchased, you may return it within 30 days for a full refund!  (minus shipping costs both ways)

The following conditions apply:
1.) Item must be returned in very good,unused condition.It must be free of pet hair, catnip, stains,ect. If the tree needs to be cleaned due to pet hair you will be charged a restocking fee.

2.) Item must be adequately packaged and protected for return shipping. (It is a good idea to keep the original box and protective material for the first 30 days just in case you would like to return item)

3.) You must insure the item with shipping insurance for the amount item was purchased for. (shipping insurance is very inexpensive and usually costs less then a dollar to purchase depending on which carrier you use)
 

Shipping Info.
Most products will be shipped by Fed Ex.

Some smaller items by U.S.P.S.

We cannot ship items over 30" to PO boxes. Items smaller then 30" can be shipped to PO boxes but the will need to be shipped via U.S.P.S and the shipping rate on the online order form will not be accurate, so if you need the item shipped to a PO box, please place an order by phone.(702-492-2433)10:00 am - to 7:00pm (pacific time).

Very large items (Tree Mansion, large custom builds) will be shipped freight truck.
Note about freight: Freight trucking is rather expensive but there are some things you can do to lower the costs.

Try to have help with getting the item off the truck. If the driver has to haul it off of the truck it will cost extra.

Have someone help you move item into your home. Inside delivery will also cost you extra.
If possible, have the item delivered to a commercial business rather then residential. It costs extra to deliver to a residential area.

Be aware that the larger and heavier the item is,the more it will cost to ship.
We do not charge for handling on freight shipping. We will quote you the exact price that was quoted to us by the freight company.

If you live near the Sacramento area, we will deliver the item within Sacramento for free and up to 150 miles (for a fee).


Your condo/tree furniture will be custom made to order.
We will give you an approx. shipping date upon purchase. Please allow anywhere from 7 days to more then 8 weeks depending on the item and time of year, for the construction of the furniture/trees.
 

Credit Card Processing and Cancellations
ATTENTION! PLEASE READ!
Because your purchase is a contract for a custom built item(not premade), your credit card will be processed immediately and will be post authorized soon after it's processed.Your credit card will be processed before item is shipped because your are purchasing a custom build.

Cancellations
Desert Bengals reserves the right, where services have been fulfilled within the timeframes (see "shipping time") and the customer has followed instructions by Desert Bengals, however still reverses credit card charges, a debt collection agency will be commissioned, who will then recover payment for services rendered. By law, customers who place an order is intent to buy and cannot rescind solely because of a change in mind.
If you need to cancel, we will allow it under special circumstances, however you will be charged a 5% cancellation fee.
If you cancel after product is built but not shipped, you will be charged a 15% cancellation and restocking fee.
 

Cancellations after shipment
No cancellations are permitted after shipment has already occured.
No cancellations are permitted because of breakage during shipment or shipment error. If a breakage occurs during shipment, you must notify us within 2 days that you item arrived broken. We will replace or repair your tree. You must return item in original box with all contents that were originally in the box.